How can we help?

Find answers in the Help Center or contact the right Rankora team. We keep support simple, secure and focused on getting your Shopify SEO workflows moving again.

Start with the Rankora Help Center

Step-by-step guides for setup, Product SEO, Collection SEO, Image ALT, Jobs, credits, billing and troubleshooting.

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General support

Product, billing or account question?

Get help with Rankora workflows, plans, credits and merchant account issues.

support@francke-services.be

Privacy

Access, correction or deletion request?

Privacy requests go directly to our dedicated privacy contact. Include the Shopify store concerned.

privacy@francke-services.be

Security

Found a security issue?

Report suspected vulnerabilities or security concerns privately. Never include passwords, tokens or payment credentials.

Report securely

Response time

Within 2 business days

Languages

English · French · Dutch

Billing

Subscriptions and one-time credits billed through Shopify

Help us resolve your request faster

Tell us which Rankora workflow is affected.
Include the approximate time the issue happened.
Include the request ID if Rankora shows one.
For billing questions, include your Shopify store name, current plan, and Shopify charge reference if relevant. Never send payment credentials.