Before you start
When you need a direct answer rather than a full walkthrough.
- Check the action label and publication mode before generating.
- Credits pay for usable generated results, even when they remain drafts.
- Ask support whenever you are uncertain; reading every guide is not a prerequisite.
Steps to follow
- Find your question below.
- Open the matching guide for the exact steps when needed.
- Use support directly if the answer does not fit what you see.
For example
The answer to Will this change Shopify? depends on whether you are scanning, generating drafts, publishing ready drafts or using Generate & publish.
What happens next
Reading help changes no store content and starts no generation.
A useful tip. A small first sample makes it easier to confirm language, style and publication behavior before bulk work.
Take care. Do not share passwords, access tokens or full payment details with support.
Common questions
Will Rankora change my store automatically?
A scan will not. Draft mode keeps suggestions unpublished. Products and Image ALT can generate and publish when automatic publication is enabled. Read the action label before starting.
Can I publish many drafts together?
Use Publish all drafts where offered for ready Product Meta or Image ALT results. Check the full confirmation count; it is separate from generating again.
Does Generate all mean only this page?
No. In Products and Image ALT, the all-missing action fetches missing targets from the catalog beyond the visible page and search results. Use selected generation for an exact chosen set.
Does generating a draft cost credits before publication?
Yes. Successful usable generation is charged even if you do not publish the result. Failed or skipped items without a usable result are not charged for generation.
Will Collection SEO replace my description?
A separate field leaves the normal description unchanged. Legacy collection description mode writes that normal description. Verify the destination before publishing.
Does Automatic integration mean automatic publication?
No. Collection integration describes storage and theme display. Publication mode describes when content is written to Shopify.
Can I undo a publication?
History can restore supported recorded previous values. It is not a full Shopify backup, and conflicts with newer edits must be checked.
Does Rankora guarantee better Google rankings?
No. It helps with supported catalog content and checks, but cannot guarantee rankings, traffic or sales.
Should I reinstall to fix an error?
Usually try reopening the app from Shopify Admin, refreshing the affected view and checking Jobs first. Reinstallation can require setup again and does not repeat the Free allowance.
What happens when I uninstall?
Active app access ends and the uninstall and privacy processes apply. Do not assume previously published Shopify content is automatically restored. Consult the current Terms, Privacy page and support for your case.
Can I close the page during a bulk job?
An accepted queued background job can continue separately from the page. Return to Jobs for its actual result. A catalog scan or another browser-driven action is different: follow its own on-screen instruction.
Why is my published collection text invisible?
Check the saved destination and the active theme's exact collection template. Automatic integration needs the Rankora block; Custom integration needs your theme's field rendering. Regenerating text does not fix a missing block.
How much does each generation cost?
A usable ALT result costs 1 credit per image. Product Meta costs 3 per product. Collection SEO costs 40 at High, 36 at Medium or 32 at Basic per item. Check the estimate and full target count before starting.
Do extra credits expire or renew automatically?
Purchased credits do not expire or renew automatically. They are separate from monthly plan credits, which expire at the end of their period.
Will another generation give me a different version for free?
Not necessarily. A new generation you request can consume credits for its usable result. Use the offered targeted retry for failed work instead of repeating successful items.
Why does a ready draft say it is unavailable?
The saved draft and an older browser preview may disagree. Refresh once, check the originating job and inspect History for any publication. Contact support before paying for a replacement generation.
Does a completed job mean everything is live?
No. Check the operation type and item counts. Draft generation produces suggestions; publication writes them to Shopify. A partial result can contain both successful and unsuccessful work.
Why are there more images than products in my scan?
A product can have several images. Compare product totals with product totals and image totals with image totals, and let the current import finish.
Does SEO Health measure my Google ranking?
No. SEO Health summarizes supported catalog checks in Rankora's current data. Use the findings to choose useful improvements, not to predict traffic or sales.
Can I contact a person without reading every guide?
Yes. Open the support chat and ask for a human when needed. Describe the workflow, what happened and the approximate time; include a job reference if available, never credentials.
If you are still stuck
- For a stuck scan, missing draft, incomplete job or billing mismatch, use the matching troubleshooting guide. Contact support before repeating a paid action you are unsure about.